General

Installation and Upgrades

• *Managing your license and active stations
• *Create a desktop shortcut to the Load Report
• *How to force reinstall
• *Receipt printer installation (TM-T88V)
• *Startup Error: Root element is missing.
• *Setting up an second instance of the Booking Agent
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General Questions

• *How do I search for a customer by phone number?

Logistics

• Status: Changing disabled options, merging or removing

Accounting

• *Configuring a form of payment for Great Plains
• Replacing the default form of payment on a customer's profile
• Handling credit and redemption in customers personal account.
• *Setting up a tax which has multiple rates
• Transitioning or pre-loading points for a plan member(s)
• *Creating a Rechargeable Voucher
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Scheduling

• *Setting up Booking and Web options on a tier
• *Creating a primary schedule for handling multiple manifests

Bookings

• Agent line not appearing below fare in billing tab
• The Billing Tab
• Flags
• Setting up an account manager to handle employee bookings
• Warning Message: This class does not allow bookings.

Eigen Payment Processing

• *Setting up a MiraServ PINpad/payment processing in the Booking Agent
• *Eigen Error Codes List
• *Sending log files to Eigen Technical Support (MIRASERV.LOG)

Web Reports

• Saved preferences in web reports disappearing
• Reconciliation Report
• The Report button on the manifest is not loading in Internet Explorer

Online Bookings

• *Adding Google Analytics and Google Tag Manager
• *Setting up MiraSecure for online bookings
• *Setting up or changing the Terms and Conditions
• -Access the booking system with up to date security settings (Enabling TLS 1.0, 1.1 and 1.2 in Internet Explorer)
• *Automatically send a copy of every online booking to a predefined email address
• *Setup a departure time restrictions for new bookings

Email and Fax Confirmations

• *Setting up email templates for customer communication

Networking / IP Issues

• -Installing an SSL certificate on a Dedicated Server
• -My IP address is blocked by the firewall to Officedoxs servers

Frequently Asked Questions

• ★ How do I track how they heard about our service?
• ★ *What if my computer crashes or a virus infects my machine?

Helpful Hints and Tips

• ★ *Enabling automatic login
• *Pricing Groups
• Add a credit for customers using a "piggy" bank
• Overbookings
• #Shortcut Keys and Quick Searches
• Booking Agent Tips and Tricks
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