There may be a credit or debit card issue that requires technical support from Eigen. Debugging is assisted with the miraserv.log file. Every time a transaction is run, this log file is appended with a breakdown of that transaction. If you have been asked to send this log file to Eigen technical support, please follow these steps:
- Start Windows Explorer or open My Computer.
- Find your MiraServ directory, usually located at C:\Program Files (x86)\Eigen\MiraServ or %PROGRAMFILES(x86)%\Eigen\MiraServ.
- Locate the miraserv.log file. Note that you may need to locate the miraserv.log.n file if the issue occurred on a previous day.
- Start your email client with a message to support@eigendev.com. Include your company name and contact information.
- Attached the miraserv.log and/or miraserv.log.n files along with a description of the problem.
- Send the message.
Note: You may need to enable Show file name extensions in Windows to find the file.
http://windows.microsoft.com/en-CA/windows-vista/Show-or-hide-file-name-extensions
There may be special instructions that Eigen's support department wish you to follow as well. They can be contacted at:
Eigen Development
877-736-7733 Toll Free
604-736-1066 Vancouver
http://www.eigendev.com/
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